Terms of Use

These terms of use (hereinafter referred to as “terms”) stipulate the conditions for using the online shop (hereinafter referred to as “service”) provided by Stay Hungry Co., Ltd. (hereinafter referred to as “company”) on this website. Registered users (hereinafter referred to as “user”) shall use the service in accordance with these terms.

Article 1 (Application of Terms)

These terms shall apply to all relationships between the user and the company concerning the use of the service.
The company may establish various rules and regulations (hereinafter referred to as “individual provisions”) regarding the service in addition to these terms. Regardless of their name, these individual provisions shall constitute a part of these terms.
In the event of a conflict between the provisions of these terms and the provisions of the individual provisions referred to in the preceding paragraph, the provisions of the individual provisions shall prevail unless otherwise specifically stipulated in the individual provisions.

Article 2 (User Registration)

Registration for the service is completed when an applicant agrees to these terms, applies for user registration in accordance with the method specified by the company, and the company notifies the applicant of its approval.

If the company determines that the applicant has any of the following reasons, we may deny approval of the user registration application, and we are under no obligation to disclose the reasons.

・If false information is provided during the application for user registration
・If the application is from an individual who has previously violated these terms
・If the application is from a customer under the age of 20
・In other cases where the company determines that the user registration is inappropriate

Article 3 (Management of User ID and Password)

The user shall manage their user ID and password for the service at their own risk.
Under no circumstances may a user transfer, lend, or share their user ID and password with any third party. The company shall deem any login using a user ID and password combination matching the registered information to be use by the registered user themselves.
The company shall not be liable for any damages arising from the use of a user ID and password by a third party, except in cases where the company acted with intent or gross negligence.

Article 4 (Member Registration Information)

Member registration information shall be owned by the company. We shall not, in principle, provide personally identifiable information (name, address, telephone number, email address) to parties outside the company, except for entrusting it to contractors within the scope necessary for providing the service, and except for information disclosed with the member's consent.

Notwithstanding the preceding paragraph, we may disclose part of the member registration information (name, address) without the member's consent in the following cases:

・When disclosure to the police or relevant authorities is deemed necessary to prevent harm to the company, other members, or third parties
・When disclosure of registration information is requested by the police, courts, public prosecutors' offices, bar associations, consumer centers, or similar authorities with equivalent jurisdiction, and the company determines it is appropriate to comply
・When we reasonably determine disclosure is necessary based on laws and regulations

The company does not permit any false declarations regarding any item of registration information declared by the member upon joining.

If any changes occur to a member's registration information, the member shall promptly complete the prescribed procedures.

Article 5 (Sales Contract)

In the service, a sales contract shall be formed when a user submits a purchase request to the company and the company notifies the user of our acceptance of such request. Ownership of the product shall transfer to the user when we deliver the product to the shipping carrier.
We may terminate the sales contract described in the preceding paragraph without prior notice to the user if the user falls under any of the following circumstances:

・If the user violates these terms
・If delivery cannot be completed due to an unknown delivery address or prolonged absence
・If, even after a sales contract is formed with the customer, the ordered product is out of stock and we are unable to provide it
・If the company determines that the trust relationship between us and the user has been damaged

Payment methods, delivery methods, methods for canceling purchase applications, or return methods related to the service shall be determined separately by the company.
Please note that accidents or damage occurring during delivery will be handled based on the compensation provisions of the company or the shipping carrier.

Article 6 (Returns and Exchanges)

Section 1: If a product arrives defective or damaged, we will exchange it for an equivalent item. Please contact us within seven days of receiving the product. We may not be able to accept returns or exchanges if more than nine days have passed since the product arrived.

Section 2: We cannot accommodate order changes requested by the customer. Customers must follow the methods specified by the company for product returns or exchanges. Unless attributable to the company, shipping costs shall be borne by the customer. 

Article 7 (Handling of Undeliverable Items)

Section 1: If the customer is not present during the initial delivery attempt, a notification such as a Delivery Notice will be left. Please arrange to receive the item promptly. 

Section 2: If delivery cannot be completed due to circumstances at the delivery address (e.g., prolonged absence, relocation) and the item exceeds the carrier's storage period, we will notify the customer accordingly and forward the item to them. If the customer and the delivery recipient are the same person, the goods will be returned to the company.

Section 3: In addition to the preceding paragraph, if delivery to the specified delivery address or to the customer cannot be made due to the customer's circumstances and the goods are returned to the company, the company shall be released from the obligation to deliver the goods. Furthermore, we will request payment from the customer for the full amount of any additional actual expenses incurred, including round-trip shipping costs and cash-on-delivery fees (hereinafter, “additional actual expenses”). 

Section 4: If the customer fails to respond to the request for payment of the additional actual expenses specified in the preceding section, we shall consider taking civil litigation (including small claims court, payment demands, etc.) or other legal measures regarding such request.

Article 8 (Intellectual Property Rights)

The copyright and other intellectual property rights in product photographs and other content provided through the service (hereinafter referred to as “content”) belong to the company, content providers, and other legitimate rights holders. The user may not reproduce, reprint, modify, or otherwise reuse such content without permission.

Article 9 (Prohibited Acts)

The user shall not engage in any of the following acts when using the service.

・Acts that violate laws, regulations, or public order and morals
・Acts related to criminal activities
・Acts that infringe upon copyrights, trademark rights, or other intellectual property rights contained in the service
・Acts that destroy or interfere with the functionality of the company’s servers or networks
・Commercial use of information obtained through the service
・Acts likely to interfere with the operation of our services
・Unauthorized access or attempts thereof
・Collection or accumulation of personal information regarding other users
・Impersonation of other users
・Direct or indirect provision of benefits to antisocial forces in connection with the company’s services
・Other acts deemed inappropriate by the company

第10条（本サービスの提供の停止等）

The company may suspend or interrupt the provision of all or part of the service without prior notice to the user if it determines any of the following grounds exist:
・When performing maintenance, inspection, or updates on the computer systems related to the service
・When the provision of the service becomes difficult due to force majeure such as earthquakes, lightning strikes, fires, power outages, or natural disasters
・When computers or communication lines cease operation due to accidents
・Other circumstances where the company determines the provision of the service is difficult

The company shall not be liable for any disadvantage or damage incurred by the user or third parties due to the suspension or interruption of the service , regardless of the reason.

Article 11 (Restriction of Use and Account Termination)

The company may, without prior notice, restrict the user's access to all or part of the service or terminate the user's registration if any of the following applies:

・Violation of any provision of these terms
・Discovery of false information in the registration details
・If the credit card provided by the user as a payment method is suspended
・If there is a failure to pay fees or other charges
・If there is no response to communication from the company for a certain period
・If there is no use of the service for a certain period after the last use
・Other cases where we determine the use of the service is inappropriate

The company shall not be liable for any damages incurred by the user as a result of actions taken by us based on this article.

Article 12 (Withdrawal)

The user may withdraw from the service by following the prescribed withdrawal procedure.

Article 13 (Disclaimer of Warranties and Limitation of Liability)

The company does not warrant that the service is free from any factual or legal defects (including, but not limited to, defects concerning safety, reliability, accuracy, completeness, validity, suitability for a particular purpose, security, errors or bugs, infringement of rights, etc.).

The company shall not be liable for any damages incurred by the user through the service. However, if the agreement between the company and the user concerning the service (including these terms) constitutes a consumer contract as defined by the Consumer Contract Act, this disclaimer shall not apply. Even in such cases, however, the company shall not be liable for any damages incurred by the user arising from special circumstances (including damages that the company or the user foresaw or could have foreseen) due to a breach of contract or tort caused by the company's negligence (excluding gross negligence).

The company shall not be liable for any transactions, communications, disputes, or other matters arising between a user and another user or a third party in connection with the service.

Furthermore, even if a user suffers damage due to delivery delays or out-of-stock items, the company shall not be liable unless such damage results from the company's intentional act or gross negligence.

Article 14 (Changes to Service Content, etc.)

The company may change the content of the service or discontinue providing the service without notifying the user, and shall not be liable for any damages incurred by the user as a result.

Article 15 (Amendment of Terms of Use)

The company may amend these terms at any time without notice to users if deemed necessary. Furthermore, if a user commences use of the service after such amendment, that user shall be deemed to have agreed to the amended terms.

Article 16 (Handling of Personal Information)

The company shall handle personal information obtained through the use of the service appropriately in accordance with the company's Privacy Policy.

Article 17 (Notices or Communications)

Notices or communications between the user and the company shall be made by the methods specified by the company. The company shall deem the currently registered contact information to be valid and shall send notices or communications to that contact information unless the user has submitted a change notification in accordance with a method separately specified by the company. Such notices or communications shall be deemed to have reached the user upon dispatch.

Article 18 (Prohibition on Assignment of Rights and Obligations)

The user may not assign their status under the user agreement or any rights or obligations arising from these terms to a third party, nor may they pledge them as collateral, without the company’s prior written consent.

Article 19 (Governing Law and Jurisdiction)

The formation, validity, performance, and interpretation of these terms shall be governed by the laws of Japan. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods shall not apply to the service.

In the event of any dispute arising in connection with the service, the courts having jurisdiction over the location of the company’s head office shall have exclusive jurisdiction.

Stay Hungry Co., Ltd.

Supplementary Provision

Last updated: November 14, 2025